Customer Success Specialist

Strong base salary + performance bonus

1 Opening

Support

BHIVE Workspace - No.112, AKR Tech Park, "A" Block,
7th Mile Hosur Rd, Krishna Reddy Industrial Area,
Bangalore, Karnataka 560068

office@habitnu.com

Full Time

On-Site

India

About Us

At HabitNu, we’re on a mission to improve health outcomes through technology-driven programs that help people manage and reverse chronic conditions like diabetes. As we continue expanding across the U.S. and India, our Customer Success team plays a key role in ensuring users feel supported, informed, and empowered every step of the way.

Job Overview

We’re looking for a Customer Success Specialist who thrives in a fast-paced,mission-driven environment. You’ll be the frontline voice for our users—helping them navigate billing, insurance, claims, and account-related queries, while identifying ways to improve the overall customer experience.

What You’ll Do

Handle inbound and outbound support calls with U.S.-based customers.
Resolve billing, insurance, and claim-related concerns in a timely and professional manner.
Manage and track support tickets using CRM and ticketing tools.
Analyze customer interactions and extract insights to enhance service quality.
Collaborate with internal teams to escalate and resolve complex issues.
Maintain accurate documentation, ensuring compliance with company and regulatory standards.
Continuously identify gaps and suggest improvements in customer success processes.

What You Bring

3-6 years of experience in U.S. customer support, preferably in healthcare billing or insurance.
Excellent communication skills with a neutral accent and empathetic tone.
Proficiency with CRM systems and support ticketing tools (e.g., Jira).
Strong analytical mindset with the ability to generate reports and spot trends.
Willingness to work flexible shifts, including U.S. time zones and night shifts.
Ability to multitask, stay calm under pressure, and deliver top-tier customer service.
Bonus Skills

Familiarity with HIPAA regulations and U.S. healthcare terminology.
Experience with tools like Jotform or Zendesk.
A customer-first mindset with proactive problem-solving skills.

What You Get

Strong compensation: Solid base salary plus performance bonuses.
Work-life balance: Flexible schedule that respects your time.
High-growth culture: Build, learn, and grow, every day.
Full health coverage: Insurance for you and your dependents, with no salary deductions.
Learning support: Access to our in-house LMS to keep your skills sharp.
Mission with meaning: Redefine how we manage prediabetes, diabetes, and metabolic health, with empathy, science, and bold innovation

Ready to Apply?

We’re growing fast and making a real difference. Think you’re a fit?
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